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Terms of purchase

Warranty and returns

Terms applicable to purchases in the Alfafar shop and in our online shop. All products are sold refurbished and with a one-year warranty. Return periods vary by channel: 14 days for online purchases and 15 days in the shop.

Warranty: 1 year

One-year legal warranty (Spanish law) on all products. It covers the product working and matching its listing.

Returns: 14 or 15 days

14 calendar days from delivery for online purchases. 15 calendar days from purchase in the Alfafar shop.

Refund: 14 days

The amount is refunded within a maximum of 14 calendar days from when the return is accepted. The original packaging is not required.

The warranty: one year

All the products we sell come with a one-year legal warranty. For second-hand products sold by a business, Spanish law allows a shorter period than for new products to be agreed, with a minimum of one year: that is the period we apply.

The warranty covers:

  • That the product works. If it fails within the one-year warranty because of a defect that had not been disclosed, the repair is at our expense.
  • That it is what was advertised. If what you receive does not match what was listed – a different model, a part stated as included is missing, undisclosed damage – we sort it out.

Exclusions and special cases are detailed further down, in what the warranty covers and what it does not.

Return periods

Depending on where the purchase was made

The warranty is the same on both channels. What changes is the period for returning without giving a reason and who pays for return shipping.

Alfafar shop

  • 15 calendar days from the date of purchase to return the product and get your money back
  • This is our own policy: there is no legal right of withdrawal for in-person purchases
  • The return is handled in the shop itself, with no shipping costs. As with any visit, book an appointment first on +34 604 841 839

Online purchases (Wallapop)

  • 14 calendar days from receipt of the order to withdraw, without giving a reason
  • This is the right of withdrawal that the law grants for distance selling
  • Payment is processed through the platform, with its own buyer protection system

Return shipping paid by Reusalia

When the product arrives faulty, damaged in transit or not as described, we pay the return shipping costs.

Return shipping paid by the buyer

When the return is due to withdrawal, that is, within the 14 days and without there being a problem with the product, the return shipping costs are borne by the buyer.

Requirements

What you need to make a return

Proof of purchase

The receipt, the invoice or the Wallapop conversation in which the sale took place are all valid. Any of the three lets us locate the purchase.

Complete product

The product must be returned with its accessories, cables and charger: everything that was included in the purchase.

The original packaging is not required

The product does not have to be returned in its original box. The packaging may be opened and the product tried out before deciding whether to keep it.

Refund period

The amount is refunded within a maximum of 14 calendar days from when the return is accepted, both in the shop and for online purchases.

Procedure

How to make a return or report an issue

  1. Contact us

    On WhatsApp at +34 604 841 839, by phone, by email to reulsalia@gmail.com or, for online purchases, through the Wallapop chat.

  2. Tell us the product and the problem

    Which product it is, what is wrong with it and, if possible, a photo or a video. It helps to have the proof of purchase to hand – receipt, invoice or the Wallapop conversation – so we can find the sale.

  3. Case review

    Each issue is reviewed individually: we check the item, what was advertised and what has happened. We reply as soon as possible.

  4. Resolution

    Depending on the case, the resolution may be a refund of the amount paid, a partial refund, a discount or a replacement of the item. It is communicated before it is applied. When it involves a refund of money, the maximum period is 14 calendar days.

Coverage

What the warranty covers and what it does not

Covered: the product working properly

If the product does not work or fails within the one-year warranty period because of a defect that had not been disclosed, the claim is covered.

Covered: the product matching its listing

If what you receive does not match what was listed – a different model, a missing item stated as included, undisclosed damage – the claim is covered and return shipping is at our expense.

Not covered: the defect already described

When an item has a defect, it is stated in the listing or on the label and the price reflects it. That specific defect, declared and accepted at the time of purchase, does not constitute a lack of conformity. The rest of the product remains covered.

Not covered: misuse and wear

Excluded are knocks, exposure to liquids, tampering or repairs carried out by third parties, and normal wear and tear from use.

Items sold ‘for parts’

For these items, working order is not guaranteed: the defect is declared in the listing and accepted at the time of purchase, so it does not constitute a lack of conformity. Each item of this type states what is wrong with it. All other buyer rights remain in place.

For purchases made on Wallapop, the platform's own terms and deadlines also apply. For any question about a specific case, contact us. See also the legal notice.

Links

More information

How we work What is checked on each item and what each condition means. See the process Our shop in Alfafar Address, opening hours and how to book an appointment: visits are by appointment only. See the shop Amazon returns lots Returns pallets and boxes with the full item list, for shops and resellers. See the lots